HOSTCOMM NEWS

Hostcomm Partner, XCally, Again Receives Multiple GetApp, Software Advice and Capterra Awards for its Call Centre Software

[July 23rd 2020] Xcally Motion recently announced that its omnichannel contact centre solution, XCally, had been placed in GetApp’s Category Leaders for Call Center Software 2020 with an overall score of 98 out of 100, putting it in the No.1 ranked position. GetApp’s ranking are based on the evaluation of ratings from end-users in five key areas: ease of use, value for money, functionality, customer support, and likelihood to recommend.

This has not been the first award for XCally in 2020. A regular in GetApp and Software Advice top rankings, this year has seen it improve its leadership positioning and expand the list of categories for which it has been recognised:

GetApp – Category Leader and Best Features and Functionality

Software Advice – Most Recommended and Front Runners

Capterra – Best Ease of Use and Top 20


Robust, Market Proven Solution

Used in more than 60 countries, XCALLY is a feature rich, full omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centres. It combines the flexibility provided by the latest versions of Asterisk™ with a professional user experience for operators, specific Web GUI for the management of multi-queue inbound and outbound processes, and real-time advanced reporting tools.

Below is a sample of one of its Capterra reviews:

“Xcally is very scalable offering the perfect out of box solution… The ease to use third party API is incredible. With Xcally Open Channel module, all social media channels like facebook, whatsapp email among others in one place - that is a real contact center solution…Easy to use cally square project that allows you design IVRs with a very intuitive drag and drop GUI.”


Hostcomm and XCally Value Added Partnership

Hostcomm has been an official XCally partner for the UK since 2018, building up a close working relationship as well as rich experience and expertise in all things XCally including training, support, deployment and hosting. Hostcomm and XCally will exhibit together at the Call and Contact Centre Expo in September this year.

Hostcomm adds additional value for contact centres in a number of ways. It has its own UK-based PCI-DSS certified data centre and network; a strong team of developers with expertise in contact centre customisation and integrations; a suite of out-of-the-box value added solutions including interaction analytics and AI chatbots and AI voicebots; and, a UK-based customer support team with unlimited free telephone customer support.

 

About Hostcomm

Hostcomm was one of the first providers of hosted contact centre solutions in the UK. It combines software from award-winning providers with its our own value-added applications, in-house expertise in contact centre operations, customer service excellence and customisation and integration. In doing so, customers can get packages of features, service, support, reliability and pricing unmatched in the industry.

For more information on how XCally can drive both contact centre performance and improved pricing for your organisation, please call 0808 168 4400.

Or fill out the form.



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