Contact Centre

At the Call and Contact Centre Expo, Learn How Hostcomm and XCally Are Using AI to Provide Better Omnichannel Customer Journey Insight.

Hostcomm, announced today that they will be exhibiting and speaking at this year’s Call and Contact Centre Expo UK with their partner, XCally. Hostcomm is one of the UK's leading providers of hosted contact centre services, while XCally provides the omnichannel contact centre software, XCALLY Motion. This partnership brings award-winning contact centre software combined with Hostcomm’s own value-added applications and in-house expertise in contact centre operations, customer service excellence and customisation and integration.

Some of the key highlights of the solution are listed below:

True Omnichannel – Used in more than 60 countries, XCally Motion offers a unified customer journey and analytics; unlimited channels including voice, live chat, email, SMS, video, social and messaging; a robust graphical IVR builder, and easy deployment through webRTC. In 2019, XCally was awarded Call Center Category Leader by GetApp and a FrontRunner for Call Center by Software Advice.

Security - Hostcomm is a PCI-DSS Level One service provider with certification for its whole network ensuring your customer data is protected to some of the highest standards in the industry.

Chatbot – We develop feature-rich AI chatbots laser focused to your platform and feature requirements. They are securely hosted, installable on any channel, can make and take phone calls and handle PCI-DSS certified payments over a call.

Software Value Add - Hostcomm has developed many software add-ons to take your agent performance and customer insights to the next level. Its Interaction Analytics Solution enables real-time monitoring of your digital and voice communications, the display of that information in an omnichannel dashboard with sophisticated metric customisation, and the ability to carry out redaction and ensure compliance.

UK support - Hostcomm`s support staff and training centre are based in the UK, guaranteeing access to a technical expert at all stages of any enquiry and free, unlimited phone support.

Seminar: AI in the Customer Journey

AI has become a buzzword promising everything, building up unrealistic expectations and disillusionment. Alternatively, threatening to replace all your agents and make them obsolete. However, with the right focus, AI and machine learning can deliver real and significant improvements to contact centre customer experiences and enhance employee skills and performance now.

In Hostcomm and XCally’s seminar they will address those misconceptions and provide examples of how AI is delivering those benefits. Among others, how it is using customer journey datasets and customer sentiment analysis to improve cognitive tasks like smart agent routing.

Details:

Contact and Call Centre Expo UK

Where: Excel, London

When: 18 & 19 March

Learn More and Get a Free Ticket

https://www.callandcontactcentreexpo.co.uk/

Hostcomm Stand: 2352

Hostcomm Seminar:

Title: Artificial Intelligence and Machine Learning in the Contact Centre: Beyond Misconceptions

Where: Hall 11, 18th March at 12.30 pm.

More info: https://www.callandcontactcentreexpo.co.uk/speakers/chris-key-and-diego-gosmar/

Arrange a Meeting

https://www.hostcomm.co.uk/forms/contact-centre-expo

 

Learn More About Hostcomm and XCally

https://www.hostcomm.co.uk/solutions/omni-channel-contact-centre



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