With the possibility of homeworking to last at least three months and a degree of social distancing for much longer, remote working is likely to become a much bigger part of every business. At the same time, the need to self-isolate and reduced budgets have put incredible strain on customer service team resources.
It is therefore imperative that companies look longer term to ensure their business has the correct cloud solutions in place to respond better to sudden fluctuations in resources – and be able to service customers, win business, stay connected and be more productive from anywhere.
In this webinar we will discuss in-depth the communication, collaboration, customer engagement and automation tools that can ensure a smooth, quick, cost-effective move to homeworking and enable your employees to be more efficient.
Key takeaways:
How hosted telephony and contact centre software can enable your employees to provide uninterrupted customer service and continue seamlessly with their outbound campaigns. How it is possible to quickly implement a hybrid solution to complement your on-premise one.
What key security and administration issues need to be taken into consideration.
The monitoring, analytics and omnichannel functionality that will enable your agents to perform without support available in the same room.
How to evaluate what internal communication and collaboration tools are best for your business.
How AR video assistance and automation tools like chatbots can drive much needed efficiencies into your customer service.
When:
Thursday, May 14th, 2020
11 am, BST
About Hostcomm
Hostcomm has more than 15 years’ experience in hosted telephony and contact centre services, offering a wide range of cloud solutions that help businesses quickly transition to working from anywhere and being more productive. We have our own PCI-DSS certified data centre, provide unlimited telephone support through our UK customer service centre and have a 5-Star rating on Trustpilot.
