Machine learning has the potential to transform almost every aspect of our lives. As artificial intelligence (AI) technology evolves, its uses continue to multiply. Research by PwC expects nearly 50% of major companies to be utilising AI in some form by the end of 2019.
However, the complexity of machine learning often discourages smaller enterprises from looking into and implementing these technologies. Thankfully, digital enterprises such as Google are promoting the use of AI by providing manageable platforms for machine learning development.
Understanding TensorFlow
Created by internet giants Google, TensorFlow is an open-source machine learning development programme. Supplying a collection of advanced algorithms in a simplified Python computer language, it is designed to allow more people to create intelligent AI systems.
Anything created through TensorFlow can be utilised professionally on a range of platforms, from mobile to browser and even internal corporate programmes. Companies such as Airbnb, CocaCola and Intel are already implementing AI technologies created in TensorFlow.
The Impact of Open-Source Programming in Machine Learning
TensorFlow was the first major free-to-use machine learning developer, officially released by Google in 2015. However, it has since been joined by a range of similar models. These include Apache, favoured by Amazon and a variety of American research institutions, and PyTorch, developed by Facebook and utilised by Uber. As with other markets, the three prominent digital enterprises are eager to make their mark in the rapidly evolving world of AI.
For machine learning to become mainstream, however, it needs to be utilised by many smaller businesses, also. By making their programmes open-source, smaller companies without significant funds or experience can access AI systems, often with the support of a specialised developer.
With more small and medium-sized enterprises implementing machine learning, customers will also become accustomed to its use considerably faster. Soon, customers will not only be understanding but also welcoming the use of AI by businesses.
How Machine Learning Can Support SME Businesses
The advantages of smaller businesses utilising AI are often considerable. For one, machine learning systems can drastically reduce labour time across a range of tasks. From organising stock to predicting delivery times and organising business schedules, functions that were once completed by hand can now be done by intelligent machines in a fraction of the time. In the long-term, this can lead to sizeable reductions in labour costs.
Another benefit of utilising machine learning is its intelligence. Using a combination of deep and reinforced learning, AIs can develop a superhuman understanding of certain situations. This knowledge can help to uncover new windows of efficiency and opportunity for businesses large and small. A host of other benefits of using smart AI systems, such as customer engagement, process automation, real-time assistance and so on, make it a fascinating proposition for businesses.
Using Intelligent Chatbots to Improve Business Performance
One of the areas to benefit the most from modern developments in machine learning and AI is chatbots. The improvements made in recent years mean that the latest chatbot software can drastically improve customer engagement and satisfaction for a range of businesses, regardless of industry.
Smart chatbots such as those developed at Hostcomm have the power to transform the consumer experience through a range of benefits. Modern chatbots can engage in natural conversations with consumers, using intelligence to deliver the right solution to questions with speed and efficiency. An omni-channel approach also allows customers to communicate with it across various platforms, increasing customer engagement with the business.
Intelligent, AI-driven chatbots have the power to do all this while staying within set confines chosen by the business. This ability means the chatbot will stay on brand while also delivering a fulfilling experience to the consumer.
At Hostcomm, we use the latest technology to create bespoke chatbot for businesses solutions. All our chatbots come with PCI-DSS level security, full integration into your system and an easy-to-use interface, meaning you can start enjoying the benefits of machine learning. If you want to know more about our chatbot solutions, get in contact today or request a free demo!
