Hostcomm Limited has been shortlisted as a finalist in the Credit Collections Technology Awards
Exeter, Devon, UK: Hostcomm is really pleased to announce that it has been selected as a finalist in both the Contact Centre and Customer Engagement Solution categories for the upcoming Credit Collections Technology Awards to be held on September 12th.
The Credit & Collections Technology Awards are organised by Credit Connect and hosted at the Credit Services Association’s UK Credit and Collections Conference. They bring together credit and collections technology executives to honour the industry’s leading players across 20 categories. They are technology focused Awards, seeking to champion innovation and best customer outcome solutions. The shortlist highlights technological achievements from industry-specialist providers within the credit and collections industry during 2019.
The finalists have been decided by a panel of esteemed experienced industry leaders using a unique judging process. Credit Connect’s panel of judges are chosen based upon their industry background providing a view from lenders and collections.
This year’s winners will be announced at the CSA’s Gala dinner on Thursday 12th September at the Crowne Plaza, Newcastle.
Hostcomm’s Omnichannel Digital Debt Recovery Platform is designed to help the collections industry to communicate with debtors in a world with fundamentally changed and more disparate, preferred communication channels. It helps overcome tightening regulatory restrictions on how agents can approach debtors - and better secures data in the light of GDPR and increased cyber theft.
It offers the following features to help address these issues:
Omnichannel - SMS, live messaging, voice, email, chatbot and web RTC click-to-call enable your customers to communicate over the channels they feel most comfortable. While our unified customer record and analytics allow you to track a debtor over all the channels they use and continue conversations exactly where they were left off.
Compliance – Natural language processing (NLP) analytics monitor conversations more effectively, helping companies to better meet regulatory obligations and create more skilled agents.
Chatbot – A chatbot can engage with your customers 24/7 and help overcomes many debtor’s reluctance to discuss sensitive debt issues with another person.
Security - Hostcomm is a certified PCI-DSS Service Provider, Level 1. Its certification doesn’t just cover its payment IVR but also its contact centre solution ensuring that your client’s data is in the securest possible environment.
About Hostcomm
Hostcomm is one of the first providers of hosted contact centre services in the UK. Established more than 14 years ago, its solution has grown to now offer comprehensive omnichannel capabilities including a predictive dialler, live messaging, PCI-DSS certified payment solution, AI Chatbot and hosted telephony. It has over 500 customers.
Its support and training centre, and all its staff, are based in the UK; with a guarantee of telephone support at all stages of any enquiry and that you will go straight through to a technical expert. In 2018 its average hold time was only ten seconds and ticket resolution length one hour, fifteen minutes.
