Web RTC Unified Communications and the Future of Hosted Telephony

When it comes to technology, we are always looking at the future. What’s next? How will new innovations change the way we work, communicate, and live?

There’s no doubt that the future of hosted telephony will be multichannel, scalable, and easier to use than ever before. Just as the internet broke down geographical borders, new innovations will provide a seamless, joined-up experience in every conceivable way.

With Web RTC Unified Communications, that future is already here.

Read on to learn what Web RTC has to offer, how it aligns with technology trends, and how easy it is to get tomorrow’s technology today.

The future of telephony is highly integrated

Integration will be a fundamental part of future technology. Already, our smartphones and tablets bring together endless functionality in one single device – new innovations will bring even more things together under one roof.

Web RTC takes a similar approach to different communication methods and ways of sharing data. Integrated into your website, Web RTC supports:

  • Voice calls
  • Live chat
  • Screen sharing
  • Video calling
  • Secure file sharing

In addition, Web RTC can be integrated with any of your existing contact centre systems, as well as your Customer Relationship Management (CRM) system. As a result, there’s no need to manage multiple platforms or scour various systems – the information you and your agents need is always in the same place.

The future of telephony is faster and easier

From smart homes to online shopping, technology is moving in a direction where every interaction is quicker and easier. In turn, the future of telephony will be intuitive and simple to use for businesses, employees and customers alike.

Despite being an incredibly innovative new technology, Web RTC is remarkably simple to implement and use. For businesses, there’s no need for a PBX or phone line – Web RTC is a compact plugin that can be installed on your website in minutes. For your employees, real-time reporting on what customers were doing on your website before making contact makes it easier to deliver excellent service.

All while giving your customers an easier experience, making getting in touch by any method as simple as hitting a button on your website.

The future of telephony supports the future of business

Integration is important. Ease of use is essential. But what really matters is how the future of telephony will align with the changing requirements, priorities and challenges of the average business.

We already live in a world where margins are squeezed, costs are harder to control, and the competitive landscape is fast-moving and disruptive. As a result, businesses are prioritising their flexibility and agility while looking for ways to reduce costs and retain capital.

Web RTC Unified Communications is so valuable because it delivers the benefits of an exciting new technology – while also making real business-sense from a commercial perspective. Implementation is cost-effective and turns all your disparate systems into one simple operating expense.

By reducing the burden on your existing telephony, Web RTC can help you achieve the seemingly impossible: deliver a better experience while spending less money.

Talk to us about how Web RTC could transform your business.

Find out more at https://www.hostcomm.co.uk/solutions/web-rtc-for-business

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