Hostcomm, hosted VoIP telephony and cloud contact centre services provider, has partnered with outsourced IT specialists Data Pacific to implement a hosted dialler solution for Diners Club International.
Data Pacific identified Hostcomm as the provider of choice, delivering a comprehensive hosted dialler solution that was commercially favoured over other systems and backed by responsive support. Together, the two companies were able to implement a cost-effective solution that helped Diners Club achieve more dials per seat and, as a result, meet its contact centre KPIs. In addition, the solution went above and beyond Diners Club's expectations for auditing and reporting.
Chris Key, Director for Hostcomm, said: "Following an initial meeting, we worked with Data Pacific through a series of online demonstrations and then a live trial with Diners Club. It was great to work with an IT provider that understood the client's needs and what we needed to implement the solution quickly and efficiently."
With robust planning, implementing the dialler was straightforward. Hostcomm took responsibility for configuring the dialler back-end, while Data Pacific configured handsets and user accounts. Then, the solution was rolled out to a select group of agents for trials. After these trials were complete, the system went live directly, with no issues or prolonged downtime.
Once the solution was live, Data Pacific needed a way to troubleshoot, resolve issues and take full control of the client experience. With this in mind, the organisation was able to connect administratively to the dialler platform for the purpose of checking extension credentials. According to Data Pacific, this was critical.
"Partnering with Hostcomm enabled us to take complete control and ownership of the service from start to finish," explains Mark Hollingsworth, Director for Data Pacific. "If we had any questions about the implementation or solution, Hostcomm was always on hand and offered an open line of communication. The dialler had all the capabilities our client was looking for, it was commercially the best solution available and Hostcomm was the ideal provider to work with."
Like Data Pacific, do you want to partner with Hostcomm in a way that works best for you? Join the reseller programme. Hostcomm takes pride in its strong relationships with reseller partners, which is why they have devised three reseller levels to suit any business. Find out how to become a partner here.
