We have released a summary of some of the integration features that are available with our hosted auto dialer service. All of these features are available as optional extras with our hosted dialler service:
- Agent Web Phone - built into the actual web page in the form of a tool bar it allows single login hosted dialer use. This means that the agent does not need to download and register a soft phone to start using the dialer. They merely need to login, the phone settings are set and hard coded into the web phone.
- Web form lead loader - using standard html web form code we can set up a web form to load leads directly from your web site. When the form is filled in the lead is inserted into the dialer database directly using a php script. The lead is then ready to be called within seconds and if set to auto dial it will be called immediately.
- Custom web forms - can be integrated into the agent web interface as an alternative way to capture specific information and save to a database or CRM system. The custom web form can be configured to 'pop' when a call is connected so the agent can instantly begin the process.
- Custom scripting - scripts are used as an aid to the agent and can incorporate additional features like custom web forms, database data and iFrame information.
- Scheduled custom email reports - can be configured to produce a report at a certain time of day, each day and email it out automatically. For example at the end of the day you can produce a report showing sales for the day and then email it to the Sales Director for review.
- Auto lead loading using FTP - leads can be sent to a folder on the dialer via FTP for automatic insertion into the relevant list. This can be timed to happen at certain points during the day (eg every 15 minutes).
- payMatic-PCI call centre card payment processing service - Get PCI compliance with payMatic-PCI on a low cost monthly rental service. Works with Paypal and other gateways.