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Best UK VoIP Hosted Telephony Service & Support

Hostcomm's hosted telephony service provides you with high quality, business grade voice and lots of easy to use, advanced phone and calling features. Our hosted telephone systems do have have any infrastructure costs as the service is available via your broadband line from only £6.99 per extension per month.

We are leading VoIP providers, so whether you are looking to change service providers due to poor support, or you are just making the move to a VoIP hosted solution, we have the infrastructure to help. Our hosted telephone system enables any business call to be made or received effectively and with high clarity. 


Quick and easy set up

Full telephone call reporting

Work from anywhere. On any device

Save! No hardware. No capital investment

Great UK support

No long term contract

Voice. Text. Conferencing. One phone system

No technical specialists required

Integrate your smartphones

No ongoing system maintenance



Watch our videos to see inside a VoIP account. It will help you get a better understanding of how our service works. Then sign up for our free trial and experience the high quality of our service and support before you decide to buy.

What you get when you use our hosted telephony service

VoIP Account

Manage your phone service settings via our VoIP portal and benefit from the system features listed below. It’s easy - we’ll give you all the help you need.

Read more.

VoIP/IP Handset

Need VoIP-enabled handsets? Hostcomm offers some great deals. Let us help you choose a product that meets your needs.
Business Phones

Router

Your broadband router must allow voice traffic. Don’t compromise on voice quality. If your router’s not up to the job, choose one of our routers.
Routers

What Hosted Telephony can do for your business

Work from anywhere

You can manage multiple office locations and mobile workers on different devices, through your VoIP account. Stay in complete control and manage costs with one simple monthly bill.

Call Management

Login to the portal and manage your VoIP service through our easy to use interface. Manage permissions, answering rules, call forwarding, voicemail, port telephone numbers, provision new extensions - everything you need to have complete control over your telephony services.

Voicemail

Every VoIP extensions receives voicemail with many options for managing your voicemail messages. Return messages quickly with timely voicemail prompts by text or email.

Call Recording

Record inbound or outbound calls and gain access to every interaction with customers. Soon you'll be able to improve the consistency in how calls are handles by your employees. You'll also have access to vital information for resolving disputes. Read more about call recording.

Conference Call

Operate private and public conference calls from your VoIP web-based portal. Participants dial-in using a local number and enter the access pin that you have provided for the call.

Reporting

Gain instant access to real-time and historic telephone call reports. View traffic summaries reported with full call detail.

Call Routing & Hunt Groups

Distribute calls to any fixed, mobile of IP destination. Improve call completion rates with intelligent routing, send calls to the most appropriate agents, based on skills, least occupied, least idle. Set up your agents based on factors that enable you to route calls in a way that delivers an enhanced customer experience.

Call monitoring

Improve your ability to coach employees and improve their call handling skills. Listen to live conversations taking place on any of your corporate phone lines from your mobile or any other phone or directly streamed to your Web browser.

Hosted telephony service features

Client phone features System features
tick Call forward, hold, park, pickup tick Call recording (always on / on demand)
tick Call Now call-back button for email & web sites tick Call recording searchable web database
tick Call transfer (blind, assisted) tick Call queueing
tick Call screening tick Local queue agent
tick Call routing tick Remote queue agent (via PSTN)
tick Call waiting tick Hunt groups
tick Call forking to 2nd, 3rd, 4th phone tick Auto attendant
tick Find me follow me tick Interactive voice response (IVR)
tick Smartphone integration tick Call API control
tick Intercom and paging tick Multi-party conferencing rooms
tick Ad-hoc conferencing tick Instant messaging with Jabber
tick Unified messaging tick Live call monitoring
tick Tannoy System tick Sound database for voice prompts, moh
tick Feature codes tick Advanced call reporting
tick Web portal for call settings tick Click to dial from CRM
tick Call reporting tick Group voicemail
tick IM and presence support tick Calling cards
tick FAX to email tick Prepaid / postpaid billing
tick Call-Me-Back for low cost international calls tick
tick Customisable voice prompts tick Admin features
tick Time of day routing tick Web admin interface
tick DID numbers tick Tiered permissions
tick Outbound call rules tick Multi-level web access
tick Caller ID control tick Multi-tenancy
tick SIP phone and softphone support tick Brandable web portal
tick tick Call reporting
tick tick Number porting
tick tick Auto-provisioning of extensions
tick tick API control using soap

How hosted telephony works

Routing traffic from landlines and mobile networks

The calls that your business makes or receives are eventually carried via the public switched telephone network (PSTN), or the mobile network. We manage this traffic, based on your VoIP account settings

Routing voice traffic


Our VoIP infrastructure manages your voice traffic safely

Your VoIP account is hosted on a shared server on our secure infrastructure, which means cost savings for you. The unique mesh design of our network - across multiple datacentres - ensures the highest levels of resilience and security. Your calls are routed through Hostcomm switches which distribute calls continuously across multiple phone carriers.

Hostcomm VoIP Infrastructure


High-quality calls for users in any location

From our switches your voice traffic travels over the internet through your voice gateway - your router. The calls pass through a WiFi connection to or from your remote workers, or through the router to handsets and devices in your offices. Your employees benefit from crystal-clear voice quality and a secure, continuous service wherever they happen to be working

Your business


Why choose Hostcomm

Experience

Founded in 2004, Hostcomm are leading VoIP providers, and know what it takes to deliver world-class VoIP and hosted dialler services with a traffic profile that's attractive to carriers. So you can confidently reduce costs by using VoIP - without increasing the risk of a short-notice suspension.

Quality

Hostcomm uses its experience to react to the things businesses really need from their telecoms. Every product is developed to the highest standards, creating feature-rich services that deliver tangible value.

Infrastructure

Hostcomm's privately owned and locally managed infrastructure crosses six global data centres, with data crossing five Tier-1 carriers. So your VoIP and hosted dialler is reliable, crystal clear, and always available.

Support

When you need help, you can depend on friendly, practical advice from Hostcomm. Global support services help businesses resolve issues, improve performance, and get more from their telecoms. The team can even help with custom solutions by application.

Who uses our services

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