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Compare Hosted PBX & Hosted Telephony

If you are investigating a hosted PBX service, choosing the right method of deployment can be complicated and daunting. Many companies are still using traditional PBXs (private branch exchanges) for their phone system.

To help you work through the decision making, we’ve outlined some points to consider, to help you determine which type of VoIP solution best fits your business.

Comparing 3 Methods of Hosted PBX Deployment

 

Hosted VoIP telephony

Hosted VoIP telephony is also known as VoIP telephony, Cloud PBX and sometimes, virtual telephony. It is a hosted, cloud-based service offering huge benefits for businesses. Learn more about our service by downloading a product sheet or request a free trial of Hostcomm Hosted VoIP telephony. 

  • Service hosted on a multi-tenant platform
  • Moves and changes can be performed by client or by Hostcomm
  • Scalability up to 800 extensions
  • Fraud protection – Hostcomm has fraud protection measures
  • Data back-ups performed by Hostcomm
  • Admin and support provided by Hostcomm
  • Security managed by Hostcomm
  • No technical expertise is required by the client
  • Support – telephone technical support during business hours
  • Access to database - restricted directly but Hostcomm can supply custom reports.

 

Hosted PBX

Hosted PBX refers to a dedicated PBX that is hosted on a dedicated server by a third party. This option places a great deal of responsibility on you. 

  • Service hosted on a dedicated server managed by host
  • Support sometimes provided by host but mostly the client is responsible
  • Security managed by client
  • Technical expertise required by client – linux / Windows, networking and PBX configuration skills
  • Support – usually in the form of a web ticketing system
  • Admin provided by client.
  • Moves and changes performed by client
  • Scalability limited depending on spec and application used
  • Fraud protection – client would need to apply their own
  • Data back-ups performed by client
  • Access to database – client would require SQL / mysql skills.

 

SIP trunks for IP PBX

SIP trunks are a great alternative to expensive ISDN lines. They connect your company PBX to the public switched telephone network. Request a free trial or learn more about the Hostcomm SIP trunks service. 

  • Service hosted on client’s server
  • Hostcomm assists with SIP trunk set-up and connectivity trouble shooting
  • Security of PBX managed by client, Hostcomm assists in security of SIP trunk connection
  • Technical expertise required by client – linux / Windows, networking and PBX configuration skills
  • Hostcomm offers telephone technical support during business hours
  • Admin and support of PBX provided by client
  • Moves and changes provided by client
  • Scalability determined by application and server used
  • Fraud protection – Hostcomm protects the SIP trunk but not the PBX 
  • Data backups of CDRs performed by Hostcomm
  • Access to database – client would require SQL / mysql skills.

Do you have existing infrastructure that you want to maintain and leverage?

Whether you have existing infrastructure that you wish to maintain and leverage will determine which VoIP solution is best for you. Maybe it is a hosted PBX that you desire, but there are other options too.

How much budget is available for a hosted PBX?

The amount of budget that you have for your Hosted PBX solution will influence whether you opt for a dedicated hosted PBX or service delivered from a shared multi-tenancy hosted PBX platform.

How much telephony expertise do you have in house to manage a hosted PBX?

The level of expertise that you have in-house will determine whether you opt for a hosted telephony service (with no technical expertise required) or a SIP trunks for IP PBX or hosted PBX where you have to have the skills in-house.

How secure is your in-house infrastructure?

The options you have for your hosted PBX solution vary as to who is responsible for the security. With a Hosted PBX, security is managed by the client. However with SIP trunks for IP PBX security is managed by the client but Hostcomm assists with security of the SIP trunk connection. Security is managed solely by Hostcomm for the the hosted telephony service.

How much support do you require to manage a hosted PBX service?

With a Hosted PBX, the client is responsible for support but in some cases it is provided by the host. The support for the SIP Trunks for IP PBX is provided by the client but for the hosted telephony service Hostcomm provide all the support.

Can a hosted PBX match your scalability needs?

With a Hosted PBX scalability is limited depending on the spec and application used. With SIP trunks for IP PBX scalability is determined by application and server used. However with Hostcomm’s hosted telephony service scalability is faciliated up to 800 extensions.

What fraud protection measures do you have in place to suit a hosted PBX?

The fraud protection measures that you have will determine which solution is best for you. With a Hosted PBX, the client would need their own fraud protection measures. Hostcomm protects the SIP trunk but not the PBX for the SIP trunks IP PBX solution. However with Hostcomm’s hosted telephony service, Hostcomm has their own fraud protection measures in place.