0808 168 4400
call us

The Best Hosted Dialler

Quickly increase your team’s efficiency, get more from your data lists and increase contact rates using Hostcomm ContactPro hosted dialler software. 

Hostcomm ContactPro hosted dialler will help your agents focus on talking, while delivering a consistent, high quality customer experience. With 3 dialling modes, you are in control of the pace of dialling and the use of the different dialling modes. We'll configure the hosted dialler for you, to ensure it meets your customer service standards with defined drop call limits.  This enables you to reduce the time agents spend waiting between conversations, while minimising the chance of someone answering when no agent is available. Predictive dialler software helps deliver a consistent, high quality customer experience. 

Don’t let size, legacy systems or your data networks slow you down. With the Hostcomm ContactPro hosted dialler, you can stay flexible, respond to changing demands, and deliver better service – starting immediately.

 

Realtime Visibility of Performance reports

Real Time Visibility of
Performance reports
Ofcom and PCI Compliance

Ofcom and PCI
Compliance
Local Numbers to boost contact rates

Local Numbers to
boost contact rates
Add Call Recording for monitoring

Add Call Recording
for monitoring

Get Started

Watch the demo. Talk to our team. Discover the possiblities.

A Hosted Dialler with 3 dialling modes

Every business needs preview dialling for efficiency. Once you’ve got the hang of it, move on to progressive then predictive dialling. Contact Centres use all three modes for the highest data penetration and contact rates.

Why dial a number
when you can simply click-to-call?
Automate dialling.
Connected calls for agents.
Steady flow of connected calls.
50 minutes talk time per hour.
Highest list penetration.

Look inside our Hosted Dialler


CRM Integration

Gain efficiencies and improve customer experience by integrating your CRM database with the Hostcomm ContactPro hosted dialler.

Our flexible API makes it easy for us to integrate with almost any CRM database including Salesforce, Microsoft Dynamics, FLG360, Bright Office, and Zoho CRM. This makes working easier for your agents boosting performance.

Read more

On-Premise or Hosted Dialler

When evaluating a predictive dialler, which should you choose?
Download our eBook to help you with your decision

This document is plain and simple, and may be your first step to understanding how a hosted solution is different from an on-premise one.

Download the eBook

Our Customers love us

Don't take our word for it. Read what our hosted dialler has done for them.

Shelter Towergate Diners Club
 
quotation mark

Hostcomm has been so helpful and its team have listened to our needs from the start. Setting up the ContactPro hosted dialler has been a hassle-free and stress-free experience, free from software or licences. It is easy to use and simple. 

Shelter 

 

Read the Case Study

quotation_mark

Our experience with Hostcomm has been very good. Help is always available when we need it and it is extraordinary how adaptable the technology is. The Hostcomm ContactPro hosted dialler works for us without me having to manage it. 

Towergate 

 

Read the Case Study

quotation_mark

Moving to Hostcomm's ContactPro Predictive Dialler was far easier than I'd imagined. I'm not a technical person, so it's nice to know there is support from Hostcomm when needed. The level of service we have received has been brilliant.

Diners Club 

 

Read the Case Study

 

Great Services Backed by Support you can Rely On

Every Hostcomm solution is backed by trained experienced
VoIP communication specialists, ready to help you every step of the way.

If you are thinking using a hosted dialler or about making the move to VoIP, or you've already made the move, we'll help clear a smooth path for you. Our service levels agreements ensure you receive the support you need, as fast as you require it and within your budget. Our web-based ticketing system ensures clear problem resolution protocols and escalation procedures. You'll have full visibility of our progress, and reassurance knowing that we are at the end of a phone line. Discover more about how we put our customers first.

Discover more

 

Blue_Thumbs_Up

Hosted Dialler Key Features

tick All inclusive – everything you need to start calling tomorrow tick Fully Hosted Service
tick Quick & Easy set up tick Unlimited Support & training included in monthly service fee
tick 3 service in 1 – Dialler, inbound contact centre, PBX service tick Unlimited Campaigns, Lists, Lines, Agents
tick Works with SIP, PRI, T1 or Analog lines tick Scalable to 3000 simultaneous calls
tick Inbound, Outbound and Blended call handling tick 100% Ofcom compliant
tick Customisable Wall board display from any web browser tick Real time reporting
tick IVR,queueing, ACD, skills routing tick Insert leads from web forms
tick Call barge and listening tick Web based data export utilities
tick Email delivered to free agents like a call tick Outbound Email from agent interface
tick Call recording with storage for a minimum of 6 months tick Display a static or active script to the agents on call connect

Everyone benefits from you using a hosted dialler

Contact_Centre_Manager

Contact Centre Manager

Regular tasks are quicker from uploading lists, listening to calls to checking campaign performance. So you can spend more time coaching agents to perform at their best.

MD

MD

You no longer have to carry the costs of any system excess capacity and there’s no capital expenditure. It also helps improve the ROI of your data lists.

Call_Centre_Agents

Call Centre Agents

No more mundane tasks like call dispositioning, callback scheduling and client record updates. Your agents feel empowered to stay productive – and meet their targets.

Your_Customers

Your Customers

Delight customers by calling when expected and automating the delivery of documentation they need. Your service levels are consistently at their best.

Why choose us

Experience

Founded in 2004, Hostcomm knows what it takes to deliver world-class VoIP and hosted dialler services with a traffic profile that’s attractive to carriers. So you can confidently reduce costs by using VoIP – without increasing your risk of a short-notice suspension.

Read more

  orange_cross

Infrastructure

Hostcomm’s privately owned and locally managed infrastructure crosses six global data centres, with data crossing five Tier-1 carriers. So your VoIP and hosted dialler is reliable, crystal clear, and always available.

Read more

orange_cross

Quality

Hostcomm uses its experience to react to the things businesses really need from their telecoms. Every product is developed to the highest standards, creating feature-rich services that deliver tangible value.

Read more

  orange_cross

Support

When you need help, you can depend on friendly, practical advice from Hostcomm. Unlimited support and training is included in our monthly service fee.

Get Started

Watch the demo. Talk to our team. Discover the possiblities.