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Cloud Contact Centre Services

Fully blended cloud contact centre productivity in just a few days!

Imagine a team filled with agents who are proactive at contacting customers, while juggling inbound calls, all while exceeding your service level targets. These agents can be distributed around different sites, or even from home. That’s the power of the cloud. And we can have it up and running in a few days.

Inbound
Contact Centre

Increase first contact resolution with a unified multi-channel queue and intelligent call routing. Ensure each call is handled with an equal level of service.

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Outbound
Contact Centre

Boost talktime, confidence and productivity. Give your agents the systems they need to deliver great customer service during any campaign.

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Tell us your requirements and together we’ll work through your business processes to determine if a cloud contact centre is right for you. A hosted cloud contact centre solution can help you control costs and create a better customer experience for your client base. It can also help you overcome limitations posed by expensive legacy systems.

Customers demand multi-channel communication, with contact via text, web forms, web chat, social media and video. We make it easy for agents to use the services, through a single desktop interface. Choose from a set of products that provide a consistent unified user interface for your agents, for handling customer interaction across multiple devices and media types.

Deliver the service your customers expect – every time - with help from Hostcomm cloud contact centre services.


Comprehensive Cloud Contact Centre features

Our service gives you the most comprehensive set of features for the lowest cost. A mix of functions will deliver continuous improvements in the quality and efficiency of your customer contact activities.

Whether you are looking for a dialler, scripting, CRM, ACD, voice recording, integration, multichannel, intelligent campaign management or any other call centre technology, you are in the right place. You will only require a PC, SIP phone and broadband connection to get started, there is no requirement for large, up front capital expenses. No on-site installations and complete flexibility to scale up or down, reducing your total cost of ownership. You simply pay a small monthly service fee. Never carry unnecessary cost again.

Call Management

Call Management

Manage permissions, answering rules, call forwarding, voicemail, port telephone numbers and provision new extensions.

Call Recording

Call Recording

Record inbound or outbound calls, which are stored on a web portal with a searchable directory.

Call Routing

Call Routing

Intelligent call routing sends calls to the most appropriate agents, based on skills, least occupied or least idle.

Call Transfer

Call Transfer

Transfer calls internally and to remote workers with ease.

Conference Calls

Conference Calls

Adhoc or scheduled conference calling, organised and managed in an online portal.

Callback Scheduling

Callback Scheduling

Automated callback dialing for agent specific and group callbacks ensure customers receive calls when they expect them.

Contact Management

Contact Management

CRM integration for contact management within your existing CRM system.

Credit Card Payment IVR

Credit Card Payment IVR

PCI Compliant hosted voice responsive payment service to ensure your agents are never exposed to credit card data.

Lead Capture

Lead Capture

Automatically populate quality leads from web forms into your CRM for follow-up and tracking.

Workflow Automation

Workflow automation

Reduce time consuming manual tasks that are costly and prone to error with business process automation rules.

Call Scripting

Call Scripting

Keep your agents on topic, knowledgeable, confident and compliant, while improving customer expereince.

Telephone Surveys

Telephone Surveys

Quickly and easily create powerful surveys for mobile, online and telephone interviewing.

Dialler

Dialler

Never miss a callback again. Manage queue callbacks, return calls and proactively call customers with a dialler.

Wallboard

Wallboard

View your campaign and agent performance with real-time statistics available from any web browser.

multi-channel

Multi-channel

A unified queuing system delivers phone calls, emails, web form submissions, chat session alerts, SMS text messages and social media messages to agents via the same routing engine.

Mobility

Mobility

SIP VoIP apps can be installed onto your iPhone or Android device. Experience call centre features on your smart phone.

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Watch the demo. Talk to our team. Discover the possiblities.

Compliance

Our systems offer PCI compliant credit card payments with our PCI compliant IVR.

Our dialler is also preconfigured with Ofcom compliant settings. We offer support and guidance to help you feel reassurd that when it comes to compliance, we’ve got it covered.

Up and Running in No Time

As there is no physical infrastructure to install and configure, we can have your hosted call centre working in days or weeks.

With our contact centre services, we can work together to understand your processes and get your new system up and running in no time.

Your Infrastructure

As a cloud hosted call centre solution, our service is easy to deploy because it sits over your existing infrastructure.

You can make and receive calls, without impacting your legacy systems. If necesssary, you can continue to leverage the investment you’ve alredy made in those systems.

CRM Integration

Gain efficiencies and improve customer experience by integrating your CRM database with the Hostcomm ContactPro hosted dialler.

Our flexible API makes it easy for us to integrate with almost any CRM database including Salesforce, Microsoft Dynamics, FLG360, Bright Office, and Zoho CRM. This makes working easier for your agents, boosting your overall performance.

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Reliable VoIP Services from an Advanced VoIP Service Provider

High Security Against Fraud

Hostcomm has multiple security measures in place to protect you against fraud, locking out unauthorised use of our business VoIP service. We can even help you protect your PBX.

High Resilience

Enjoy continuous connectivity and calls. Hostcomm peers with multiple Tier 1 carriers and can continue terminating calls seamlessly with little downtime in the event of a carrier route failure.

Business quality VoIP

We route calls by peering directly to UK tier 1 carriers, so you can talk clearly over high quality connections using our HD voice technologies.

High Service Availability

Softswitches in multiple UK locations ensures latency is kept to a minimum and that CLI is presented correctly to the person you are calling.

Great Services Backed by Support you can Rely On

Every Hostcomm solution is backed by trained experienced
VoIP communication specialists, ready to help you every step of the way.

If you are thinking using a hosted dialler or about making the move to VoIP, or you've already made the move, we'll help clear a smooth path for you. Our service level agreements ensure you receive the support you need, as fast as you require it and within your budget. Our web-based ticketing system ensures clear problem resolution protocols and escalation procedures. You'll have full visibility of our progress, and reassurance knowing that we are at the end of a phone line. Discover more about how we put our customers first.

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Get Started

Watch the demo. Talk to our team. Discover the possiblities.