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Reduce telephony infrastructure costs while improving service delivery

Hostcomm Hosted VoIP telephony solutions can help managing directors to dramatically reduce telephony costs without infrastructure changes or costly implementations.

Hosted VoIP solutions are easily scalable as business needs change because new lines or users can be added or removed in minutes – you pay only for what you use. Hostcomm handles all the complicated security and maintenance needed to ensure your telecommunications services are of the highest quality and consistently available.

For managing directors of companies with large call centres, the Hostcomm Hosted Dialler offers:

  • Consistent, high-quality customer service. The dialler offers crystal clear lines, gives agents customer information to help aid each call, and helps agents work to the best of their ability.
  • Increased productivity. Users can work more efficiently as the dialler eliminates time-consuming manual processes, helping boost their productivity by up to 300%.
  • Fast, easy set up. The service can be up and running in 24 hours with the need for IT support.
  • Flexible, scalable service. The dialler can be quickly adapted to suit the needs of the business, the number of agents or the type of campaign.
  • Performance monitoring.  High-quality reports provide accurate facts and figures to managing directors to help them stay abreast of results. Managing directors can see which agents are performing well, or check campaign targets and data.
  • Compliance. The dialler can be easily set up to perform within Ofcom regulations.

For managing directors of businesses without large call centres, Hostcomm Hosted Telephony services offer:

 

  • Reliable, clear, high-quality telephone lines that can be set up in minutes.
  • A system that can integrate with the company’s CRM database, so users can click-to-dial, saving them dialling time.
  • Features such as inbound call routing, which routes incoming calls to the next free employee, or the person most suited to taking the call.
  • A system that’s cost-effective, at just £6.99 per extension, per month.
  • No need for expensive inhouse telephony knowledge or expertise