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Boost call centre agent performance with Hosted VoIP technology

For call centre agents, the Hostcomm Hosted Predictive Dialler delivers a steady stream of potential customers on the end of the line.

It automates the process of making large volumes of outbound calls, monitoring calling patterns within a group of agents, looking at trends and calculating the speed and frequency at which to dial the next contact.

For call centre agents, this offers:

  • More talk time. Agents can work through campaign lists faster and talk to more prospects. The dialler can increase productivity by up to 300%.
  • Make commission faster. With more people to talk to, the agent is more likely to clinch the deal.
  • No time wasted dialling numbers. The dialler feeds calls steadily and consistently.
  • No time wasted listening to busy signals, unanswered calls or answering machines. The dialler filters these out so the agent is confronted only with a person on the end of the line.
  • Features such as inbound call routing, which routes an incoming call to the next free agent or the agent most suited to taking the call.
  • Workflow automation through CRM integration. This automates a range of tasks that make life easier for an agent. For example, the dialler sets reminders for information packs to be sent to a customer, and it can schedule call backs which prompt an agent to call a customer at a more convenient time.