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Deliver targeted campaigns and increase sales with hosted VoIP technology

Insurance organisations need outbound solutions to manage sales campaigns and inbound solutions to deal with customer claims.

Hostcomm Hosted Predictive Dialler technology can help insurance companies manage outbound and inbound calls simultaneously while providing the best in customer service.

Hostcomm Hosted VoIP technology offers:

  • A dialler that seamlessly delivers calls to agents, filtering out busy signals or answering machine messages, and helping improve productivity by 300%.
  • Workflow automation which enables insurance companies to automate tasks from dialling to recording calls and sending follow-up material.
  • Settings and features that enable complete compliance with Financial Services Authority (FSA) regulations.
  • Easy management of high volumes of sales calls and targeted campaigns.
  • An inbound dialler to help agents deal with incoming claims through multiple channels.
  • Real-time reporting features for clear insight into the effectiveness of campaigns.
  • A scalable system that provides tools such as intelligent scripting features to give agents confidence, help them to act within compliance parameters, and to save time and effort.
  • CRM integration to ensure a good customer experience and more efficient agents. The Hostcomm dialler integrates with Salesforce, Microsoft Dynamics, BrightOffice, Zoho, and Vtiger using its application programming interface (API).
  • Outbound dialler features such as ‘click to dial’. CRM integration enables an agent to click on a customer’s number to manually place a call through the dialler, increasing the productivity of agents and other business users.
  • Hosted telephony services for general telephony use. When using hosted telephony in conjunction with a Hostcomm dialler, clients benefit from better integration, a single point of service for support, and billing and phone standardisation.

Discover how Hostcomm helps organisations in the insurance sector

 

Towergate Insurance

Towergate Insurance needed to increase contact rates to generate more sales. The company swapped its manual dialling processes for the Hostcomm ContactPro outbound predictive dialler, helping the business increase contact rates and revenue.

Towergate were able to dramatically increase call rates and boost sales. Find out more by reading the Towergate Insurance case study.