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Integrated CRM and hosted dialler for Debt Collection

Debt collection services are typically a small percentage of the debtor's outstanding balance which means that the profitability is inversely proportional to the amount of time and administration involved in collection. Therefore automating administration processes will increase your profitability and improve collection effectiveness. This can be achieved through automated workflow.

Hostcomm has an integrated dialler / CRM service which will automate many of your collection processes such as automatically recalling debtors, triggering CRM workflow actions from the dialler outcome codes and automatically creating daily call lists from deadlines set on the CRM system.

Integration features with a hosted dialler and CRM system:

  • PCI compliant payment collection system.
  • Click to dial from CRM interface.
  • Log calls made from CRM interface.
  • Click to add to daily dialler call list.
  • Screen pop client record on inbound and outbound call connect.
  • Update CRM database following dialler call.
  • Automatically add client to dialler call list if payment not received within set time.
  • SMS messaging.
  • Automatically trigger an email, SMS or letter.
  • Call recording.
  • API interface for integrating with 3rd party applications.

An integrated dialler and CRM system will help to reduce the time taken to contact debtors by telephone and deal with the follow up actions effeciently.

Case studies

Discover how the organizations below have achieved great results from our VoIP solutions.