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Maximise talk time with potential contributors

Hosted VoIP technologies can offer charities flexible solutions that can be easily adapted to meet the needs of every new campaign.

Hostcomm Outbound Call Centre solutions ensure charities can provide the highest levels of customer service cost effectively. Our solutions offer:

  • A scalable system that provides tools such as intelligent scripting features to give agents confidence, help them to act within compliance parameters, and to save time and effort.
  • Flexibility to develop campaigns of any size without incurring unnecessary costs.
  • Cost-effective, hosted technology that eliminates a need for expensive software or licences and keeps phone bills low.
  • The ability to work across multiple locations easily – great for home working agents or people in different offices.
  • PCI compliance features that protect customers’ credit card information for over-the-phone payments.
  • Call recording to help with agent training.
  • CRM integration to ensure a good customer experience and more efficient agents. The Hostcomm dialler integrates with Salesforce, Microsoft Dynamics, BrightOffice, Zoho, and Vtiger using its application programming interface (API).
  • Outbound dialler features such as ‘click to dial’. CRM integration enables an agent to click on a customer’s number to manually place a call through the dialler, increasing the productivity of agents and other business users.
  • Hosted telephony services for general telephony use. When using hosted telephony in conjunction with a Hostcomm dialler, clients benefit from better integration, a single point of service for support, and billing and phone standardisation.

Read the case studies to see how Hostcomm can help your Charity

Shelter

 

Homelessness charity Shelter wanted to trial a new campaign called ‘Welcome calling’ whereby a specially selected team of agents encourage recent contributors to continue their payments. The organisation chose the Hostcomm ContactPro automated dialler to maximise agents’ talk time and enable a seamless campaign.

Discover how the charity has seen increased monthly contributions since using Hostcomm's predictive dialler by reading the full Shelter case study.