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Industry Expertise

With hosted telephony technology in the contact centre market, the service provided is only as good as the network that it runs over. Understanding this and knowing how to create the best network for optimum service delivery only comes with experience. 

Hostcomm was formed in 2004 to provide hosted IP telephony solutions to businesses in the UK based on open standard VoIP technology. The founding members of staff had previously worked in the Cisco data networking market for over 10 years. All of this experience was invested in developing the Hostcomm network infrastructure.  Now with this experience, Hostcomm provides sophisticated call centre and corporate telephone solutions from its five data centres in the UK, Europe and the USA over cost effective IP networks.

Hostcomm delivers reliable, secure solutions that encourage growth and cost reduction by capitalising on its experience in the following areas:

  • Security and fraud prevention.
  • Local area networks.
  • Wide area networks.
  • Asterisk PBX servers.
  • Class 4/5 softswitches.
  • Linux and Windows servers.
  • Business process automation and workflow automation.
  • PCI compliant payment solutions.
  • VPN technology.
  • CRM database integration.
  • Inbound and outbound call centre solutions.
  • SIP telephones and soft phones.
  • PCs and Thin client terminals.
  • Cisco unified communications products.
  • SQL databases.
  • PHP programming.
  • Global carrier origination and termination.
  • Call centre offshoring.

Only with the above experience can any organisation provide reliable, cost effective hosted telephony and call centre services. Hostcomm has this experience and this is evidenced by large client base and uniquely high client retention rate.