By integrating these services in one PCI QSA certified solution, we have eliminated many of the costs associated with standalone payment IVR solutions – While allowing VICIdial Contact Centre users to seamlessly transition.
If you are taking credit card payments over the phone, you need to be PCI-DSS compliant and could receive a large fine if you are not. Unfortunately, PCI-DSS regulations are daunting and many agent assisted payment IVR solutions, in order to descope your contact centre, are extremely expensive. Our integrated solution delivers cost reductions, improved payment closure rates, while also minimising your commitment of resources and allowing you to start taking secure payments immediately.
With our solution there is no need for your calls to be routed through a standalone payment IVR provider, meaning you benefit from the telephony pricing we can offer as a specialist hosted dialler provider. Most importantly, because everything is integrated and secure, we can deliver a PCI-DSS compliant, sophisticated agent assisted payment solution without the need for costly DTMF tone suppression.
Understand DTMF TonesWaiting for an IVR and tapping credit numbers into keypads can be frustrating, resulting in high payment IVR dropout rates. Hostcomm’s solution allows your agents to monitor the progress of a payment, intervene to help finish it, and then post-payment chat again with your customer to reassure them. In addition, it can immediately transfer the customer into the IVR as there is no need to dial up and wait for a 3rd party system.
Choosing a standalone payment solution to integrate with your VICIdial contact centre will inevitably lead to some customisation work, adding cost, complexity and the problems of syncing and managing two solutions. In our case, all management and maintenance of the platform are done by us, minimising your commitment of resources and allowing you to start taking secure payments immediately.
Moving to our solution couldn’t be easier or safer. Hostcomm is a long-term partner of VICIdial achieving the status of Powered by VICIdial. We are experts in the customisation, deployment and management of VICIdial with 100s of customer success stories. In addition, as your company is totally familiar with VICIdial, it can immediately put its focus on generating revenue from your payment IVR.
Data security has become one of the most important issues of recent times, with GDPR setting the bar incredibly high and imposing strong financial penalties to back it up. Our PCI-DSS Level 1, Service Provider certification is for our complete network, not just the payment IVR, meaning your customer data is protected to unmatched standards in this sector.
This solution is part of our omnichannel contact centre platform that also includes advanced call recording, SMS, voicebase call analytics and team and list performance dashboard Vicidial add-ons – as well as live messaging and chatbot modules. Its modularised setup allows you to choose the functionality that best fits your business size and needs, but then seamlessly scale that functionality as your business grows.
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We offer free, unlimited phone support with our UK-based technical support experts. We guarantee telephone support at all stages of any enquiry and that you will go straight through to a technical expert.
Hostcomm is certified at the highest level as a service provider for one of the strictest security standards in the industry, PCI-DSS. Those standards are applied to all our network ensuring you can trust Hostcomm with yours and your clients personal data.
Fifteen years’ experience, a multi-mesh network and only the use of top suppliers like BT Wholesale mean one of the highest up-time, call quality and speed rates in the industry.
If you would like to get more information, request a demo, or understand more about our PCI-DSS Attestation of Compliance documentation, please leave your details in the form.
