Cloud predictive dialler, Inbound, AI agents, PCI DSS, telecoms, Interaction Analytics & IVRs all in a single easy to use web interface.
Your own dedicated server, deployed through AWS in any global region, allowing customised firewall policies and dedicated resources..
Call recording, analytics, AI natural language processing, metrics and dashboards allow you to continually understand and improve performance.
Built in features to segment, score, recycle, create scripts and lists enable you to manage caller lists more efficiently from prospect to customer.
Cloud contact centres are mission critical so you can call us from 08:00 - 20:00 and speak to a UK based technical support agent.
You are in safe hands with Hostcomm, regardless of your size we welcome clients from anywhere in the world that need UK experience.
We provide you with a dedicated AWS server system which takes around 1 hour to set up. You will probably also need training which is 1-2 hours.
Data can be easily uploaded using the API or the web interface. It accepts .csv and tab delimited formatted. The uploader also provides de-duping.
Yes we provide a 14 day free trial which excludes call charges.
Your data will be stored on an Amazon server or server cluster in the UK availability zone or nearest zone to your region. Backups are saved in AWS or Azure buckets.
Your cloud dialler will be hosted in an AWS availability zone suitable to your geographic region. Over the last 15 years Hostcomm has found AWS to be the most reliable partner.
Diallers automate dialling, identify voicemail, terminate unanswered calls, manage call outcomes, schedule callbacks and other tasks, increasing agent 'talk time'.
The cost depends on the number of agents using the cloud dialler. The range is between £12 and £25 per agent per month. Call charges are metered and cost around £0.035 for mobiles and £0.01 for UK national calls. We also provide bundled packages for a fixed cost.
Yes Hostcomm has retained PCI DSS Level 1 compliance for the last 4 years which means you can de-scope your contact centre without having to purchase 3rd party software or services.
Hostcomm provides email and telephone technical support which uses our automated ticketing system. You can call us from 08:00 until 20:00 on weekdays and we also provide out of hours support.
Yes it can automatically filter against the TPS register which Hostcomm subscribes to.
Call recordings are stored on the AWS server until it reaches its limit, then the calls can be archived into secondary storage at £0.12 per Gigabyte per month.
Yes it integrates with many of the top CRM systems and popular web applications such as FLG, Salesforce, Dynamics, Hubspot.
Hostcomm's inbound contact centre includes everything you need for low to very high enquiry volumes. It includes multi-channel servicing, video calling, remote visual assistance, comprehensive reporting, queue call-backs, call recording, a powerful dialler, no-fuss browser phones and unlimited, fixed cost queues and IVRs. Hosted in Amazon AWS, it is very reliable and secured to PCI DSS Level 1 standards.
Contact UsOur low cost Cloud Contact Centre can be tailored to your specific needs using our dashboard with modular features which can be enabled on a PAYG basis. If you want to reduce costs further you can simply disable unnecessary modules any time.
Arrange DemoYour inbuilt dialler can be used to automate and schedule notifications to your client list and reduce the likelihood of your customers needing to call you. To make these notifications you can utilise live or virtual agents, SMS, or any one of the other communication channels in our omnichannel platform suite.
Our Cloud Contact Centre is extremely intuitive providing call centre agents with easy access to up-to-date information about any prospect and workflows so they can better organise their time. Your agents will be able to work quicker, smarter and more effectively.
Arrange DemoOur dialler's Advanced Agent Activity Wallboard provides a range of views so you can look at your call centre overall performance in different levels of detail. There are over 50 standard reports and we can create custom reports too.
Our call recording functionality combines with natural language analytics making it possible to get faster and more accurate insights to train your agents and make sure they are complying with legislation. We offer multi-site recording stored and accessible through one interface, a fully searchable database, and PCI-DSS level security for your recording.
It’s important for us, especially if a call is dropped, that people can contact us with the minimum of hassle...
If you would like to get more information, request a demo, or start a free trial, please leave some contact details opposite and we will get right back to you.
Alternatively, give us a call: 0808 168 4400
