Predictive Dialer | Sip Trunk | Hosted Telephony

Includes an extension, queueACD, IVR, conference centre, FAX and airtime.

Account creation, addition of extensions, phone provisioning and other tasks can be self-provisioned from the web portal.

The prepaid charging plans can be as complex as the postpaid plans, but the customer is charged in advance. The credit assigned to customers can be easily updated using the interface or the System API.Service providers can create complex postpaid charging plans, while customers are billed in real-time. The usage limitation guarantees that abuse is identified and addressed at an early stage.

contactPro provides hierarchical user management through role-based access with different rights and permissions, adapted to reselling the business model to Internet Telephony Service Providers(ITSP).

Customize your clients with independent permissions and limits that enforce usage restrictions. For instance, you can personalize the language settings or the skin preferences.

Phone Terminal Provisioning is the fastest method to deploy and maintain a large pool of phone handsets with the slightest effort. The Phone Terminal Provisioning feature enables the automatic configuration of phone terminals from major vendors.

contactPro features an extensible group management support - the foundation of a new set of options targeting enterprise users by means of which management is simplified and operations are speeded up.

Calling Card Support options will help you extend your business to new areas. The calling card engine can be controlled through the SystemAPI from remote applications, making automation a breeze.

With the help of this feature, you can easily manage public phone number allocation on clients and extensions. DID Number Management allows you to rapidly export and import DIDs, using an interface designed to automate as much as logically possible.

contactProfeatures a Sound Files Management option that allows you to easily upload, delete, and change sound files that are used by the system on prompts, messages, IVRs, etc. This feature is AJAX-based and it provides folders and multilingual support.

Send automatic emails to your clients when certain events happen eg extension creation, account creation, airtime warning, callrecordings storage limit reached etc

SIP phones will be registered easily and with stability due to the efficient SIP NAT traversal engine ensuring that your support calls are kept to a minimum.

Full support provided.

Your clients can order from the online store branded in your logo and design using credit cards, debit cards, Paypal and various other payment gateways.

SIP registration and account details are automatically produced and sent to the client when they order the hosted telephony or SIP trunks service.

Create invoices automatically when orders are placed which can be paid online.

Clients can raise tickets from the portal and email updates are circulated to support staff and client.

Clients can upgrade products automatically through the the web portal.

Clients can automatically recharge their airtime credit from the web portal.

Clients can get support from the online support centre with knowledgebase, ticket centre, downloads.

Sell hosted telephony, SIP trunks, servers, domain names, airtime, hardware all from the same online store.