Predictive Dialer | Sip Trunk | Hosted Telephony

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Predictive Dialler

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Hosted predictive dialer service (predictive, progressive, manual, broadcast) - enterprise contact centre features from only £150.00 per server per month.  

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Why is hostcomm's hosted predictive dialler the best service?:

  • Unlimited lines - 100Mbps pipe per server enough for 3000 lines.
  • High performance - very fast calling rates per minute.
  • 3 services in 1 - hosted predictive dialer, Inbound contact centre and PBX service.
  • Answerphone detect (AD) - new improved AD now available*
  • PCI compliance - full integration with our PCI compliant payment solutions.
  • International support - we support clients globally.
  • SQL Database Integration - Extract and customise reports easily.
  • Dedicated server - the only acceptable FSA / compliance configuration.
  • Very secure - prevent fraud, FSA Ofcom compliant.
  • Unlimited Support and training - both are included in the monthly service fee.

   All of these features from only £150.00 per month (training included).

hosted dialler demonstration

Feature list within service

  • Low cost from £150.00, no hardware, software, licenses to buy.
  • Works as Dialler, Inbound contact centre and Office PBX.
  • Integrates with your existing phone system or uses SIP voip registrations.
  • Fully hosted predictive dialler service scalable to 3000 simultaneous calls.
  • High spec dedicated server with 100Mbps Internet and inbuilt firewall.
  • Inbound, Outbound and Blended call handling
  • Outbound agent-controlled, broadcast and predictive dialer modes.
  • IVR,queueing, ACD, skills routing.
  • Audible alarm for new queued call
  • Intelligent queues with repeatable menus for holders and auto call back.
  • Comprehensive real time call reporting.
  • Wall board display from any web browser (customizable)
  • Easy list upload via web list loader or direct via SQL method.
  • CRM database integration via web screen pop and / or SQL
  • Customizable SQL column headers.
  • omatic answerphone and disconnected number detect (£3.00 per channel per month)
  • Web agent interface for predictive dialer admin and agent access
  • SIP voip support
  • IPSEC VPN support for remote agents for secure logging on
  • Broadcast dialling with pre-recorded message
  • Pre-loaded disposition code system
  • Call barge and listening
  • Integrated call recording
  • Send SMS from agent web interface.
  • Configurable database header / fields to match your database.
  • Web based data export utilities.
  • Three-Way calling within the agent application
  • Scheduled Callbacks: Agent-Only and Anyone
  • Ofcom compliance capability
  • Low cost UK, Mobile & International calls
  • Web based administrational access
  • Web based billing portal
  • Pricing based on low cost per minute
  • Full hosted predictive dialler telephone technical support and training.

Additional apps and services available from Hostcomm:

  • Integrated web based CRM application.
  • Advanced SQL reporting tool.
  • Web based call scripting service for survey-like call scripts
  • PCI compliance payment systems
  • Advanced multi channel IVR

PBX features included for non-agents:

  • Direct inbound and outbound dialling (bypasses dialer).
  • Voicemail with email notification.
  • Hunt groups (eg ring all).
  • IVR / autoattendant
  • Conferencing
  • Hold, transfer, park
  • 3 digit dialing to colleagues
  • Call recording
  • free calls to colleagues

    * additional monthly cost.