Hosted predictive dialer service (predictive, progressive, manual, broadcast) - enterprise contact centre features from only £225.00 per month for a dedicated server..
5 Key Benefits of hostcomms predictive dialer service:
1. Increase your agent 'talk time' by up to 400% by eradicating wasted time.
2. Extract reports instantly and real time enabling you to react quickly.
3. Reduce call costs and eliminate large capital expenditure.
4. Improve agent motivation and reduce learning curve.
5. Protect your data, prevent fraud, FSA Ofcom compliant.
- Low cost - no hardware, software, licenses to buy.
- Integrates with your existing phone system.
- Fully hosted predictive dialler service scalable to 100 simultaneous calls.
- High spec dedicated server with 10Mbps Internet and inbuilt firewall.
- Inbound, Outbound and Blended call handling
- Outbound agent-controlled, broadcast and predictive dialer modes.
- IVR,queueing, ACD, skills routing.
- Comprehensive call reporting
- Wall board display from any web browser
- Comprehensive real time monitoring
- Easy list upload
- CRM database integration via web screen pop and / or SQL
- Web agent interface for predictive dialer admin and agent access
- SIP voip support
- Broadcast dialling with pre-recorded message
- Pre-loaded disposition code system
- Call barge and listening
- Integrated call recording
- Web based data export utilities.
- Three-Way calling within the agent application
- Scheduled Callbacks: Agent-Only and Anyone
- Integration with existing PBXs
- Ofcom compliance capability
- Low cost UK, Mobile & International calls
- Web based administrational access
- Web based billing portal
- Pricing based on low cost per minute
- Full predictive dialler telephone technical support and training.
Why is Hostcomm's predictive dialer different?:
|
