Hosted Vicidial predictive dialer service (predictive, progressive, manual, broadcast) - enterprise contact centre features from only £150.00 per server per month.
Why is hostcomm's hosted Vicidial dialler the best service?:
- Unlimited lines - 100Mbps pipe per server enough for 3000 lines.
- Stable and resilient - installed onto hardened server, clustering available more than 50 clients using this service.
- High performance - very fast calling rates per minute.
- PCI compliance - full integration with our PCI compliant payment solutions.
- 3 services in 1 - hosted predictive dialer, Inbound contact centre and PBX service.
- International support - we support clients globally.
- No long terms commitments - 6 month contract then rolling monthly
- SQL Database Integration - Extract and customise reports easily, integrate with web & CRM
- Dedicated server - the only acceptable FSA / compliance configuration.
- Very secure - prevent fraud, FSA Ofcom compliant.
- Unlimited Support and training - both are included in the monthly service fee.
All of these features from only £150.00 per month (training included):
All of these features from only £150 per month (training included):
Feature list within the hosted Vicidial service
- Low cost from £225 for up to 10 agents, no hardware, software, licenses to buy.
- Works as Dialler, Inbound contact centre and Office PBX.
- Integrates with your existing phone system or uses SIP voip registrations.
- Fully hosted predictive dialler service scalable to 3000 simultaneous calls.
- High spec dedicated server with 100Mbps Internet and inbuilt firewall.
- Inbound, Outbound and Blended call handling
- Outbound agent-controlled, broadcast and predictive dialer modes.
- IVR,queueing, ACD, skills routing.
- Audible alarm for new queued call
- Intelligent queues with repeatable menus for holders and auto call back.
- Comprehensive real time call reporting.
- Wall board display from any web browser (customizable)
- Easy list upload via web list loader or direct via SQL method.
- CRM database integration via web screen pop and / or SQL
- Customizable SQL column headers.
- Web agent interface for predictive dialer admin and agent access
- SIP voip support
- Broadcast dialling with pre-recorded message
- Pre-loaded disposition code system
- Call barge and listening
- Integrated call recording
- Send SMS from agent web interface.
- Configurable database header / fields to match your database.
- Web based data export utilities.
- Three-Way calling within the agent application
- Scheduled Callbacks: Agent-Only and Anyone
- Ofcom compliance capability
- Low cost UK, Mobile & International calls
- Web based administrational access
- Web based billing portal
- Pricing based on low cost per minute
- Full hosted predictive dialler telephone technical support and training.
Additional apps and services available from Hostcomm:
- Integrated web based CRM application.
- Advanced SQL reporting tool.
- Web based call scripting service for survey-like call scripts
- PCI compliance payment systems
- Advanced multi channel IVR
PBX features included for non-agents:
- Direct inbound and outbound dialling (bypasses dialer).
- Voicemail with email notification.
- Hunt groups (eg ring all).
- IVR / autoattendant
- Conferencing
- Hold, transfer, park
- 3 digit dialing to colleagues
- Call recording
Telephone technical support provided and set up guides available in our knowledge base.
