Hosted contact centre service - get a high powered, secure, dedicated server from £150 per month!
Main Features:
- Low cost - no hardware, software, licenses to buy.
- No need for any BT lines the server has unlimited lines included.
- 3 in 1 service - Inbound, outbound and PBX all included.
- IVR, Queueing, ACD, skills routing.
- Always on call recording.
- Queue call back.
- Comprehensive real time call reporting.
- Wall board display from any web browser.
- SQL database integration for advanced custom reporting.
- Comprehensive real time call reporting.
- Wall board display from any web browser
- Screen popping on inbound and outbound.
- Skills based routing.
- Call barge and listening
- CRM integration.
- Integrates with your existing phone system.
- High spec dedicated Raid server with 100Mbps Internet.
- Data protection, Ofcom, FSA compliant (dedicated server, firewall, change log, no shared access)
- Inbound, Outbound and Blended call handling
- Outbound agent-controlled, broadcast and predictive dialing
- Easy database upload
- Web based agent interface
- SIP voip support
- Broadcast dialling with pre-recorded message
- Pre-loaded disposition code system
- Wall board display from any web browser
- Three-Way calling within the agent application
- Scheduled Callbacks: Agent-Only and Anyone
- Auto call back on exit of queue (keeps your position and calls back you back)
- Web based administrational access
- Web based billing portal
Advanced IVR Features:
- Speech based self service automation.
- SQL database integration
- Payment gateway integration.
- Twitter social networking IVR integration.
- Voice transcription.
Rapid Request Form
Video demonstration of Hosted contact centre (right hand one shows reporting)
