Hosted contact centre service
- Low cost - no hardware, software, licenses to buy.
- Integrates with your existing phone system.
- Fully hosted service scalable to 100 simultaneous calls.
- High spec dedicated Raid server with 10Mbps Internet
- Inbound, Outbound and Blended call handling
- Outbound agent-controlled, broadcast and predictive dialing
- IVR,queueing, ACD, skills routing
- Comprehensive all reporting
- Wall board display from any web browser
- Comprehensive real time call reporting
- Easy list upload
- CRM database integration
- Web based agent interface
- SIP voip support
- Broadcast dialling with pre-recorded message
- Pre-loaded disposition code system
- Call barge and listening
- Integrated call recording
- Wall board display from any web browser
- Three-Way calling within the agent application
- Scheduled Callbacks: Agent-Only and Anyone
- Integration with existing PBXs
- Ofcom compliance capability
- Low cost UK, Mobile & International calls
- Web based administrational access
- Web based billing portal
- Pricing based on low cost per minute
- Full telephone technical support and training
