Ofcom has made some changes recently that discourage the use of answer machine detect (AMD) systems. They have narrowed the parameters in which they can be used and loosened other parameters to encourage the use of AMD-free automated diallers.
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With hosted automated diallers (predictive diallers) being purchased more and more often to save on up-front capital expenditure are we forgetting the other huge benefits of using a hosted dialler?
The traditional process for installing a dialler is to actually purchase it, install it in your office and ask your Telco to install some ISDN lines for you. In this article we compare premise-based auto diallers with a hosted auto dialler and we assume call costs are the same for each option.
Believed to be the first in the UK of its kind the new high power predictive dialer is setting new records for performance and fault tolerance. Using the latest server technology which includes an AMD processor system (codenamed “Istanbul”) with 24 CPU cores, 32GB RAM and high speed multiple hot swappable hard drives, the new contact centre platform is raising the bar for simultaneous agents and lowering the price at the same time.
A hosted predictive dialer service provides features on demand by presenting the user with a web interface for administration and agent session control. The end user does not have to worry about servers, datacentre space, BT lines, licensing costs and engineering. The end user requirements are a PC with internet access, a telephone handset (or SIP softphone) and a headset. The agents logs on to a campaign or session using the web interface, their telephone is then called by the hosted dialer and they are ready to make calls.
