The number of hosted auto dialler service providers around the world is growing to cater for an increasing demand. They provide a service on a subscription basis without the technical challenges associated with the design and installation challenges of a premises-based predictive dialler. If all of these service providers appear to offer the same features for the same price how can you tell the difference between them? This article provides you with the top ten questions to ask when selecting a supplier.
Hostcomm Blog
Business VoIP communications Blog
Blogger: Nick Brown
Hostcomm's contactPro voip auto dialler (predictive dialler) supports SIP voip over vpn to encrypt voips calls over the internet. Hostcomm's auto dialers are installed with a built in IPSEC vpn server which enables agents to connect to it using a vpn tunnel.
The traditional desktop appliance for agents in a call centre is a PC. However there is an alternative which costs around £80 to buy and reduces complexity and administration. Thin client terminals are perfect for using with predictive diallers and inbound call centres and they give disaster recovery.
The traditional way of producing a telephone call transcript is anything but automated. The call needs to be recorded first which is a challenge in itself considering that the caller may use a mobile phone, office telephone, payphone or even a borrowed phone. Once the telephone call has been recorded the recording file needs to be sent to the transcription service provider in the relevant format.
Keeping costs under control in a call centre is vital to it's profitability and longevity. During the current economic climate sales are harder to come by which means profits get squeezed and something has to give. So rather than reducing staff or folding why not try out these emergency tips for big, quick cost reductions.
SIP trunk - Hostcomm has just updated its SIP trunk config tutorials in the knowledgebase. Click here to check them out .
