User Benefits of Hosted Outlook 2007 More Info Quotation Hostcomm provides hosted Outlook 2007 as a pay per month service. This saves you the time and expense of deploying it as a premises-based solution. Hostcomm has integrated Outlook 2007 with it’s hosted IP Telephony service (HostNet) to give you a high quality, cost effective hosted solution. Here are the main benefits of hosted Outlook 2007: Communicate using VoIP, SMS, FAX and email from a single desktop window using Microsoft Office applications like Outlook (see screenshot). You can also find information about people's presence to avoid time wasting situations like 'telephone tag'.
Access to Voicemail & Calender anywhere To offer a seamless voice mail experience, UM-enabled users can access a full set of voice mail features from Windows Mobile powered devices, Outlook 2007, and Outlook Web Access. These features include many voice mail configuration options and the ability to play a voice message from either the reading pane (see screenshot below) by using an integrated Windows Media Player or from the message list by using their computer speakers.
- Play on Phone The Play on Phone feature lets UM-enabled users play voice messages over a telephone. If a UM-enabled user sits in an office cubicle, is using a public computer or a computer that is not enabled for multimedia, or is listening to a voice message that is confidential, the user might not want to or be able to listen to a voice message through their computer speakers. Alternatively, they can play the voice message by using any telephone, including home, office, or cellular telephones.
- Voice mail form The hosted Outlook 2007 voice mail form resembles the default e-mail form. It gives users an interface for performing actions such as playing, stopping, or pausing voice messages, playing voice messages on a telephone, and adding and editing notes.
The voice mail form includes the embedded Windows Media Player and an audio notes field. The embedded Player and notes field are displayed in either the preview pane when a user previews a voice message or in a separate window when they open the voice message. If a user is not enabled for Unified Messaging or Outlook 2007 has not been installed on the client computer, they view voice messages as e-mail attachments, and the voice mail form is not available. Fax receiving Exchange 2007 Unified Messaging enables voice messages to be delivered into a user's Exchange 2007 mailbox and also lets users receive fax messages in their mailbox. A fax message is sent to the user's mailbox as an e-mail message (See screen shot below) that has an image file that has a .tif extension attached. When a user receives such a message in their mailbox, they can open the attached file by using a software application that can open and view image files that have a .tif extension.
User configuration A user who is enabled for Unified Messaging can configure several voice mail options for Unified Messaging by using hosted Outlook Web Access. For example, the user can configure telephone access numbers and the voice mail Play on Phone number, and can reset a voice mail access PIN. Call answering Call answering includes answering an incoming call on behalf of a user, playing their personal greeting, recording a message, and submitting it for delivery to their Inbox as an e-mail message. Outlook Voice Access There are two Unified Messaging user interfaces available to UM-enabled users or subscribers: the Telephone User Interface (TUI) and the Voice User Interface (VUI). In Exchange 2007, these two interfaces together are called Outlook Voice Access. A subscriber can use Outlook Voice Access when they access the Unified Messaging system from an external or internal telephone. They can use Outlook Voice Access to access their Exchange 2007 mailbox, including their personal e-mail, voice messages, and calendar information. Users can listen to, reply to, create, and forward unread e-mail messages by using the telephone.
Telephone access feature enables dial-in access for your organization's users. UM-enabled users or subscribers who dial in to the Unified Messaging system can access their mailbox by using Outlook Voice Access. By using a telephone, a subscriber or user can: Access voice mail. Listen, forward, or reply to e-mail messages. Listen to calendar information. Access or dial contacts who are stored in the global address list or a personal contact list. Accept or cancel meeting requests. Set a voice mail Out-of-Office message. let user security preferences and personal options. - Auto attendant An auto attendant is a set of voice prompts that gives external or internal users access to the Exchange 2007 Unified Messaging system. Users can use the telephone keypad or speech inputs to move through the auto attendant menu structure, place a call to a user, or locate a user and then place a call to that user. An auto attendant gives the administrator the ability to:
Create a customized menu for external users. Define informational greetings, business hours greetings, and non-business hours greetings. Define holiday schedules. Describe how to search the organization's directory. Describe how to connect to a user's extension so external callers can call a user by specifying their extension. Describe how to search the organization's directory so external callers can search the organization's directory and call a specific user. Enable external users to call the operator.
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