Primary user Features included in standard service 

• Business PBX features                                           
• Auto Attendant
• Conference bridge
• Voicemail
• Notification of voicemail
• IVR
  Music on hold
• Recordable wellcome greetings
• Web access to call reports
• Web access to billing information
• Hunt Groups
• Log in log out of hunt group
• Soft phone support
• Multi-site support
• Outlook integration
• Outlook address book synchronisation
• Nokia mobile phone integration
• Web configurable phone
• Advanced reporting
• Shared line ID
• Call forwarding via web
• Phone directory displayed on phone LCD
  Call encryption
• Support for door entry system

Extra charge features  

• Call recording
• Call monitoring and live coaching
• Call recording searchable database
• Advanced contact centre features
• Advanced Attendant console
• IVR service with speech recognition
• IVR service with database integration (e.g. for balance check)
• Hosted Outlook 2007

 Services

• Dedicated technical support engineer
• Remote monitoring
• Assistance with network configuration
• On site engineering  

Other Features  

• Auto answer and intercom
• Abbrevaited dial
• Answer and Answer release
• Barge
• Callback busy, no reply to station
• Call connection
• Call coverage
• Call forward—all (off net and on net)
• Call forward—busy
• Call forward—no answer
• Call hold and retrieve
• Call Join
• Call routing on time of day
• Call park and pickup
• Call pickup group-universal
• Call status per line (state, duration, number)
• Call waiting and retrieve (with configurable audible alerting)
• Calling Line Identification (CLID)
• Calling Line Identification Restriction call by call (CLIR)
• Calling party name identification (CNID)
• Conference Barge
• Conference List and Drop any party (ad-hoc conference)
• Direct inward dial (DID)
• Direct outward dial (DOD)
• Directory dial from phone—corporate, personal
• Directories—missed, placed, received calls list stored on selected IP phones
• Distinctive ring (on net vs. off net)
• Distinctive ring per line appearance
• Distinctive ring per phone
• Drop last conference party (ad-hoc conferences)
• Extension mobility support (access your phone configuration from other phones)
• Hands-free, full-duplex speakerphone
• Hypertext Markup Language (HTML) help access from phone
• Immediate Divert to voicemail
• Last number redials (off net and on net)
• Malicious Call ID and Trace
• Manager-assistant service (IPMA application)
• Proxy line support
• Manager features: Immediate divert or transfer, do not disturb, divert all calls, call intercept, call filtering on CLID, intercom, speed dials.
• Assistant features: Intercom, immediate diverts or transfers, divert all calls, manager call handling through assistant console application
• Shared Line support
• Manager features: Immediate divert or transfer, do not disturb, intercom, speed dials, barge, direct transfer, join.
• Assistant features: Handle calls for their managers; View manager status and calls; Create speed dials for frequently used numbers; search for people in the Corporate/Call Manager directory, handle calls on their own lines, immediate divert or transfer, intercom, barge, privacy, multiple calls per line, direct transfer, join, send DTMF digits from console, MWI status of managers phone. System capabilities: Multiple managers per assistant (up to 33 lines), redundant service
• Message waiting indication
• Multiparty conference—Ad hoc with add-on, meet-me features
• Multiple calls per line appearance
• Multiple line appearances per phone
• Music-on-hold
• Mute capability from speakerphone and handset
• On-hook dialing
• Operator attendant—Cisco Attendant Console
• Call Queuing