With a HostCare service package we aim to take the stress out of your transition to a hosted IP telephony service completely by making available a comprehensive suite of professional services. By outsourcing the administration and operational aspects of your communications processes we allow you to focus on your core business 100% of the time. The following services are included in our HostNet hosted IP telephony service.

• Remote diagnostics

• Telephone technical support

• Account Management

• Online billing information

• Business review meetings

• On line portal call reports  

• Consultancy and advice

Service Commitment

Hostcomm expects the highest standards from its customer service staff, we have a commitment to live up to those standards and deliver the best possible service to the company. It is a commitment, which Hostcomm makes unreservedly to any prospective customer.

Hostcomm believes that the professionalism and experience of its team, the depth and diversity of its expertise and its practical understanding of most working environments add up to a unique resource. The strength of this resource underwrites our service commitment, enabling us to sustain and reinforce the quality of its partnership throughout the period of the contract. 

Service Resourcing

Where the client requests the supply of specialist expertise and resources in any field within the scope of the services covered by this contract, Hostcomm will provide competent and suitably qualified personnel within one working day of receiving the request. Hostcomm will measure the quality of its service delivery against performance targets and milestones that aim to match the company’s expectations. Hostcomm will retain a project monitoring system that will give the client direct access to up-to-date progress and budgeting information, as well as facilitating joint timekeeping and recording.

Problem Escalation

In the event of a problem associated with the hosted IP telephony service Hostcomm will act as the primary contact ensuring that the problem is resolved quickly and that you the customer are kept informed of progress throughout the problem resolution process.

The Technical Support Manager will issue an incident number and take ownership of the problem.  Regular communication will then take place in an attempt to resolve the fault as quickly as possible.