Transform your customer service into something remarkable.

Hostcomm’s cloud contact centre platform will grow your revenue, improve customer satisfaction and open new revenue opportunities.

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Seamlessly blend traditional and AI-driven communications at unbeatable costs.

Hostcomm's cloud contact centre software will help you to achieve growth and differentiation through our innovative use of automation, digitalisation and AI technology. Enhanced by Amazon AWS and Google cloud services our products can quickly and reliably transform your business processes, reduce cost and open new revenue streams.

What We Do

Trusted by business users from a variety of industries

Hostcomm’s Platform

Cloud contact centre

Our hosted dialer will enable your agents to spend their time talking not dialing. It is Web RTC enabled to make it easier to dial from any PC and has more than 14,000 deployments in over 100 countries around the world.

Remote Visual Assistance

Your customer service team needs to reduce field visits. Our remote visual assistance software uses video to help resolve customer service requests, allowing them to show their problems in real time through their smartphone camera.

AI Voicebot Assistant

Automatically resolve up to 85% of your phone enquiries, freeing your staff to handle higher value tasks. By leveraging its Google Cloud Partner relationship Hostcomm can help you exploit the latest AI technology in customer service.

AI customer service agent

Customer service and CX analytics powered by the latest 2023 LLM technology enabling you to improve customer satisfaction, reduce costs and increase sales.

Interaction Analytics

Use AI-driven intelligence to shake up your customer service. Analyse all client and employee conversations, unlocking invaluable, hidden business intelligence and customer experience information.

IVR Payments

Certified to the highest level of PCI-DSS compliance, our unique, integrated solution significantly reduces agent-assisted payment costs for businesses of all sizes.